Training Package Terms and Conditions

Applying to all Fempire programs, certification pathways and training packages

TLCH Consulting Pty Ltd ATF TLCH Trust trading as Fempire, ABN 69 122 753 453

Last updated: 26 August 2026

These Terms and Conditions form the agreement between you and TLCH Consulting Pty Ltd ATF TLCH Trust, trading as Fempire, for the supply of a Training Package. By submitting a Registration Form or making payment, you accept these Terms and Conditions.

They should be read with the Fempire Cancellations and Refunds Policy, the Fempire Deferment Policy and the Fempire Privacy Policy, all published on the Website. Fempire Academy memberships are governed by the Fempire Academy Membership Terms.

1. Supply of services

1.1 Supply. You agree to accept and pay for, and Fempire agrees to provide, the Training Package described in your Registration Form and Confirmation, subject to these Terms and Conditions.

1.2 Availability. Fempire supplies Training Packages internationally. Where you are located outside Australia, you are responsible for any local taxes, duties, currency conversion costs and compliance requirements applying to your purchase, and for satisfying yourself that the Training Package suits your jurisdiction.

1.3 Sanctions and lawful supply. Fempire does not supply to any person, entity or jurisdiction where supply would breach Australian sanctions laws, export controls, or any other law applying to Fempire. You warrant that you are not subject to any such restriction.

1.4 Right to decline. Fempire may decline or discontinue supply to any person at its discretion, including where supply would be inconsistent with Fempire’s values, its legal obligations, or the safety and integrity of its programs.

1.5 Business use. Training Packages are supplied for business purposes. Where you acquire a Training Package as a consumer within the meaning of the Australian Consumer Law, section 9 applies.

2. Bookings and confirmation

2.1 Confirmation. Supply of a Training Package is subject to Fempire accepting your registration or order and issuing a Confirmation. Fempire may decline any registration or order without reason.

2.2 Your information. You must provide accurate information in your Registration Form and tell us promptly if your contact details change.

2.3 Places. A place is reserved for you from the date of Confirmation. Places are personal to you and may only be transferred in accordance with the Cancellations and Refunds Policy.

3. Cooling off, cancellation, deferment and transfer

3.1 Cooling off. You may cancel within five (5) days of the issue of your Confirmation, or before your first session, whichever comes first, by emailing admin@fempire.com.au. Fempire will refund fees paid, less any non-refundable deposit and the cost of materials already released to you.

3.2 After cooling off. Cancellation, deferment, transfer and refunds after the cooling off period are governed by the Cancellations and Refunds Policy, which forms part of these Terms and Conditions.

3.3 Change of mind. Fempire does not refund for change of mind, non-attendance, or a decision not to continue after the Training Package has commenced. Any refund after commencement is at Fempire’s discretion and is calculated on sessions and materials not yet delivered. This does not affect your rights under section 9.

4. Fees and payment

4.1 Timing. You must pay the Training Fee in full by the time agreed in your Confirmation, or before the Training Package commences, whichever is earlier.

4.2 GST. Training Fees published on the Website and stated in your Confirmation are in Australian dollars and include GST where GST applies. Supplies to non-residents may be GST-free, in which case the price shown is the price payable.

4.3 Payment plans. Where a payment plan is offered, entering the plan commits you to the full Training Fee. Cancelling a direct debit authority does not cancel your obligation to pay the balance.

4.4 Non-payment. If a payment is not received when due, Fempire may suspend your access to materials and sessions until the amount is paid, and may terminate the Training Package. Sessions missed during a suspension are not made up and do not extend your Training Package. Fempire may recover reasonable costs of collection.

4.5 Deposits. A non-refundable deposit applies to coach certification and to coaching engagements. Courses are paid in full or by the first instalment of an agreed payment plan and do not carry a deposit. Where a deposit applies, it is retained in all circumstances other than a failure by Fempire to supply.

4.6 Chargebacks. You agree to raise any concern with Fempire before initiating a chargeback. Where a chargeback is initiated and later found to be unwarranted, Fempire may recover the amount together with any fees incurred.

5. Delivery of the Training Package

5.1 Sessions. A Training Package entitles you to the sessions and materials set out in your Confirmation, delivered through the Online Platform, in person, or a combination of both.

5.2 Delivery by Fempire coaches. Fempire may deliver a Training Package itself or through a Fempire certified coach or mentor coach engaged by Fempire and operating under the Fempire methodology and standards. Where you have purchased through Fempire, your agreement remains with Fempire and Fempire remains responsible for delivery. Coaches are not authorised to vary these Terms and Conditions or to agree any refund, discount or credit on Fempire’s behalf.

5.3 Rescheduling by Fempire. If Fempire cannot deliver a session because of technical failure or a circumstance beyond its reasonable control, Fempire will reschedule that session within a reasonable time at no additional cost to you.

5.4 Attendance. You are responsible for attending your scheduled sessions. Where you do not attend a session without reasonable notice, Fempire is not required to repeat it and the Training Fee remains payable in full. Where you give reasonable notice, Fempire will use reasonable endeavours to reschedule.

5.5 Attendees. A place is personal to the named individual. Where you register as a company, only one nominated person may attend.

5.6 Program changes. Fempire may update program content, materials, sequence and presenters, provided the Training Package as a whole remains substantially as described to you.

6. Standards and concerns

6.1 Our standard. Fempire will deliver the Training Package with due care and skill, in accordance with the standards published for that program.

6.2 Raising a concern. If delivery is not meeting that standard, raise it in writing to admin@fempire.com.au. Fempire will respond within five (5) business days.

6.3 Remedy. Fempire’s first remedy is to put the matter right, which may include reallocating you to a different coach, re-delivering sessions, or extending your access at no additional cost. Where the matter cannot be resolved, section 9 applies.

7. Your responsibilities

You agree to:

• Participate in good faith and complete work reasonably required between sessions
• Treat coaches, staff and other participants with respect
• Keep confidential anything shared by another participant in a group setting
• Not record any session without Fempire’s prior written consent
• Make your own decisions about your business and seek your own professional advice where needed

Fempire may terminate a Training Package immediately, without refund, where a participant’s conduct is abusive, unlawful, or materially disruptive to other participants.

8. Disclaimer and liability

8.1 No guarantee of outcomes. Fempire does not warrant or guarantee any particular business, financial or personal outcome from a Training Package. Results depend on your own circumstances, decisions and implementation.

8.2 Not professional advice. Information provided through a Training Package is general in nature and is not legal, financial, taxation, insurance or medical advice. Fempire does not provide financial product advice and does not hold an Australian Financial Services Licence. You should obtain your own professional advice before acting.

8.3 Technology. Fempire is not liable for interruptions to internet, telecommunications or platform availability outside its reasonable control, beyond its obligation to reschedule under clause 5.3.

8.4 Limitation. To the maximum extent permitted by law, and subject to section 9, Fempire’s total liability arising from a Training Package is limited to the Training Fee you paid, and Fempire is not liable for indirect or consequential loss, including loss of profit, revenue or opportunity.

9. Australian Consumer Law

Nothing in these Terms and Conditions excludes, restricts or modifies any Consumer Guarantee under the Australian Consumer Law.

Where the Australian Consumer Law applies and a failure is not a major failure, Fempire’s liability is limited, at Fempire’s election, to supplying the service again or paying the cost of having the service supplied again. Where a failure is a major failure, you have the rights available to you under the Australian Consumer Law, including cancellation and a refund for the unused portion.

10. Intellectual property

10.1 Fempire property. Fempire owns all intellectual property in the Fempire methodology, frameworks, program structure and sequence, materials, templates, recordings, trade marks and the Fempire name.

10.2 Your licence. You are granted a personal, non-transferable, non-exclusive licence to use the materials for your own business for as long as you hold access.

10.3 Restrictions. You must not copy, reproduce, publish, broadcast, resell, share, or create derivative works from Fempire materials, and must not use them to develop or deliver any competing program, course or certification.

10.4 Your own work. Work you produce about your own business during a Training Package, including your plans, financials and client materials, remains yours. Clause 10.1 does not apply to it.

11. Confidentiality

Fempire materials, program structure, pricing and the content of sessions are confidential. You must not disclose them to any third party or use them for any purpose other than your own business. This obligation continues after your Training Package ends.

12. Privacy

Fempire collects, holds and uses your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Fempire Privacy Policy published on the Website.

You consent to Fempire using your contact details to deliver the Training Package and to send you information about Fempire services, and you may opt out of marketing communications at any time. Where a Fempire certified coach or mentor coach delivers your Training Package, your information is shared with that coach only for the purpose of delivering it.

13. General

13.1 Governing law. These Terms and Conditions are governed by the laws of Queensland, Australia, and the parties submit to the exclusive jurisdiction of the courts of Queensland.

13.2 Effective date and amendment. These Terms and Conditions take effect on the date shown at the top of this document and apply to Training Packages purchased on or after that date. Purchases made earlier are governed by the terms published at the time of purchase. Fempire may update these Terms and Conditions from time to time, and the version published at the date of your Confirmation applies to your Training Package. No person other than a director of TLCH Consulting Pty Ltd may vary or waive these Terms and Conditions.

13.3 Force majeure. Neither party is liable for a failure to perform caused by an event beyond its reasonable control, and Fempire will reschedule affected sessions within a reasonable time.

13.4 Notices. Notices to Fempire are given to admin@fempire.com.au or PO Box 643, Burpengary QLD 4505. Notices to you are given to the contact details in your Registration Form.

13.5 Severability. If any provision is found invalid or unenforceable, it is severed and the remainder continues in force.

14. Definitions

In these Terms and Conditions, unless the contrary intention appears, the following words have the following meanings: