Cancellations and Refunds
Fempire programs, certification, memberships and digital products
TLCH Consulting Pty Ltd ATF TLCH Trust trading as Fempire, ABN 69 122 753 453
Last updated: 26 August 2026
Fempire programs are built for women who are serious about their business. We hold a high standard on our side, and we ask the same in return. This policy sets out clearly what happens if your circumstances change, and what happens in the rare case that something is not right.
Read it alongside the Training Package Terms and Conditions, which apply to every program we deliver.
This policy takes effect on the date shown above and applies to purchases made on or after that date. Purchases made earlier are governed by the policy published at the time of purchase.
1. Your rights under Australian Consumer Law
Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.
Our services come with guarantees that cannot be excluded. You are entitled to a remedy if a service is not supplied with due care and skill, is not fit for the purpose we described, or is not delivered within a reasonable time. For a minor problem we may choose to supply the service again or refund the cost of having it supplied again. For a major failure you may cancel and seek a refund for the unused portion, or seek compensation for reasonably foreseeable loss.
Everything below sits underneath those rights, not above them.
2. Change of mind
Change of mind refunds are not available as of right once your cooling off period has passed. Your place is reserved, materials are released, sessions are scheduled and coaching capacity is committed to you from the moment you enrol. You may apply, and section 4 sets out when we will consider it, but any refund is granted at our discretion.
We would much rather keep you in the room. Deferment and transfer both exist for exactly this reason and are almost always the better outcome.
3. Cooling off
You may cancel for any reason within five (5) days of receiving your Confirmation, or before your first session, whichever comes first. Email admin@fempire.com.au within that window and we will refund the fees you have paid, less any non-refundable deposit and less the cost of any materials already released to you.
After that window, sections 4 to 6 apply.
4. Before your program starts
Deferment. You may apply to defer to a later intake. Fees already paid carry across in full. Deferment is granted at our discretion and is set out in full in the Deferment Policy, including notice periods, administration fees for later or repeat requests, and the twelve month expiry.
Transfer. You may transfer or gift your place to another woman, at no cost, provided the transfer is arranged at least fourteen (14) days before your program start date. Contact admin@fempire.com.au to arrange it.
Cancellation. If you cancel more than fourteen (14) days before your start date and neither deferment nor transfer suits, you may apply for a refund of fees paid, less any non-refundable deposit and less the cost of materials already released. Applications inside fourteen (14) days are considered on a case by case basis. All applications under this section are granted at our discretion.
Deposits. A non-refundable deposit applies to coach certification and to coaching engagements. Courses are paid in full or by the first instalment of an agreed payment plan and do not carry a deposit. Where a deposit applies, it is retained in all circumstances other than a failure by Fempire to supply.
5. After your program starts
Once your program has commenced we do not refund for change of mind, non-attendance, or a decision not to continue. The fee reflects the place held, the materials provided and the coaching capacity reserved for you, whether or not you attend.
If your circumstances change mid-program, contact us. Depending on the situation we may offer a pause, a deferred restart in a later intake, or an extension of your access, as set out in the Deferment Policy. We would rather find a way through than have you walk away from the investment.
Refunds after a program has commenced are granted at our discretion. Where we do agree one, it is calculated on the sessions and materials not yet delivered to you, not on the whole fee.
6. If something is not right
If the coaching or program delivery is not meeting the standard we have set, we want to know early, and we would rather fix it than lose you.
Raise it in writing to admin@fempire.com.au. We will respond within five (5) business days and work through it with you. Our first remedy is to put it right: that may mean reallocating you to a different coach, re-delivering sessions, or extending your program at no additional cost to you.
Where we cannot resolve it, and where there has been a failure to deliver the service with due care and skill, you are entitled to a remedy under the Australian Consumer Law as set out in section 1.
7. Programs delivered by Fempire coaches
Some Fempire programs are delivered by certified coaches or mentor coaches operating under the Fempire methodology and standards. Where you have purchased through Fempire, your agreement is with Fempire and this policy applies in full.
If you have a concern about delivery, raise it with Fempire directly at admin@fempire.com.au rather than with the individual coach. Fempire determines the remedy and coordinates it. Coaches are not authorised to agree refunds, discounts or credits on our behalf.
Where you have engaged a Fempire certified coach directly in their own business, your agreement is with that coach and their own terms apply.
8. Memberships and subscriptions
Fempire Academy and other subscription memberships may be cancelled at any time and will run to the end of the period you have paid for. We do not refund part periods or unused time, and we do not refund past periods for non-use.
Annual memberships paid upfront may be cancelled for a full refund at any time before you first access the member content. Once the member content has been accessed, the annual term runs to its end.
Fempire Academy is also governed by the Fempire Academy Membership Terms published on the Website.
9. Digital products and downloads
Playbooks, toolkits, templates, recordings and other digital products are non-refundable once accessed or downloaded, because they cannot be returned. This does not affect your Australian Consumer Law rights if a product is faulty, not as described, or does not work as it should.
If a digital product is not what was described, contact us within fourteen (14) days and we will make it right.
10. Store items
Our store sells a small range of physical items, currently apparel and drinkware. Our book is a digital product and is covered by section 9.
Delivery. Orders are dispatched within five (5) business days. Delivery costs are shown at checkout and are payable by you. Delivery timeframes depend on the carrier and destination.
Change of mind. We do not accept returns or offer refunds for change of mind, including where the wrong size, colour or item has been selected. Please check the size guide and product details before ordering, and contact us at admin@fempire.com.au if you are unsure.
Faulty, damaged or incorrect items. If an item arrives faulty, damaged or is not what you ordered, contact us at admin@fempire.com.au within a reasonable time with a photograph and your order number. We will cover return postage and, at your election where the failure is major, replace the item or refund you in full including the original delivery cost. Where the failure is minor, we may choose to repair or replace the item.
Nothing in this section limits your rights under the Australian Consumer Law.
11. Payment plans
Where you are on a payment plan, entering the plan commits you to the full program fee. Cancelling a direct debit does not cancel your obligation to pay.
If a payment fails, we will contact you. Where a payment remains outstanding, we may suspend your access and your sessions until it is resolved. Sessions missed during a suspension are not made up and do not extend your program.
12. Chargebacks
If you have a concern, raise it with us first. We will always work with you. A chargeback raised without contacting us costs both of us time and money that could have gone into resolving the issue.
Where a chargeback is raised and later found to be unwarranted, we may recover the amount together with any fees incurred, and we may suspend your access until it is resolved.
13. How to apply
To apply for a refund, email admin@fempire.com.au with your name, program, enrolment date, and the reason for your request, together with any supporting information. We will acknowledge your request within five (5) business days and give you a decision, with reasons, within fourteen (14) business days.
Refunds are paid to the original payment method.
If you are not satisfied with our decision, you may raise it with us in writing for review, and you retain all rights available to you under the Australian Consumer Law.
14. Contact
TLCH Consulting Pty Ltd ATF TLCH Trust trading as Fempire
ABN 69 122 753 453
PO Box 643, Burpengary QLD 4505, Australia